Shipping, exchanges and returns
At Klipins, every set is prepared with particular attention to quality, texture and finish. We have chosen a considered approach to logistics: this page summarises, in full transparency, our lead times and return conditions. The Terms and Conditions of Sale remain the reference document.
We ship to France, the European Union and internationally with a tracked carrier. Delivery costs are shown before the order is confirmed. Outside the European Union, any customs duties and import taxes remain the customer's responsibility.
Prepared within 24 to 48 business hours, then estimated delivery within 1 to 5 business days in France and the European Union, and 5 to 10 business days for other destinations, excluding weekends and public holidays.
Pre-order sets are made to order. Allow a total of 3 to 4 weeks between your order and delivery, including production and shipping. The "Pre-order" mention appears on the product page and in your cart before payment; you are informed by e-mail at every step.
An e-mail containing your tracking number is sent as soon as your order ships. The link may take up to 48 hours to activate; remember to check your spam or promotions folders.
Please check your full details before confirming. Incorrect information may lead to a delay or the return of the parcel.
You have 14 days from receipt to change your mind, in accordance with the law. As hair extensions are hygiene products, only sets that are strictly unused, untried, intact and returned in their original packaging with the security seals preserved can be taken back. Any set that has been unpacked, tried on or shows signs of handling cannot be exchanged or refunded.
1. Write to us at contact@klipins.com within 14 days of receipt, stating your order number.
2. We send you the return address and instructions. Return costs are at your expense; tracked shipping is recommended.
3. Upon receipt and after inspection, we proceed, at your choice, with an equivalent exchange or a refund within 14 days, using your original payment method.
In the event of an error on our part or a defective product, return costs are covered by Klipins.
Thank you for your trust.
Klipins
New arrivals, restocks and early access to our next editions — delivered to your inbox first.
Your subscription is confirmed. You will be among the first to hear about our next editions.